-
Abstract:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer satisfaction. ClickSoftware, rooted in field service workforce scheduling and optimization, provides
automated workforce management and optimization solutions, (...)
Excerpt related to
field management service software:
TEC has a Q&A with ClickSoftware, provider of automated workforce management and optimization solutions for productivity,
efficiency, and customer ...
Published:
2011-01-05
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Abstract:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice. ServicePower is a small vendor that develops dispatch optimization software. eLoyalty will use ServicePower’s
software to incorporate dispatch optimizatio (...)
Excerpt related to
field management service software:
eLoyalty, a CRM strategy and implementation consultancy, recently partnered with ServicePower to enhance its Field Service
and Logistics practice....
Published:
2000-11-21
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Abstract:
Companies in the services industry need both asset and field services management, but current integrated asset and field
services maintenance systems often fail to meet these organization’s needs. However, enterprise resource planning vendor Agresso
appears to have just the right solution. (...)
Excerpt related to
field management service software:
Companies in the services industry need both asset and field services management, but current integrated asset and field services
maintenance syst...
Published:
2008-02-25
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field management service software:
... that offer products that support SLM, or Service Process Management
(SPM) as ... capabilities required are "Call Center" and "Field Service"
applications. ...
Published:
2003-06-11
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Excerpt related to
field management service software:
... Part 2 then discussed the accompanying service lifecycle management
(SLM) software ... this series refers to any type of mobile field worker
including ...
Published:
2010-04-01
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Abstract:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because its composite applications will create business process solutions that follow the current trend toward
integrated suites of best-of-breed applications. (...)
Excerpt related to
field management service software:
Click Commerce recognizes that the SCM playing field is highly competitive and fragmented. However, it believes it will remain
competitive because...
Published:
2006-05-08
-
Excerpt related to
field management service software:
... of software, integration, service, and support; ...
problems; Mobile device and infrastructure management. ... been the following: field
service, field sales, enterprise ...
Published:
2010-03-19
-
Abstract:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerings increase customer retention, and draw new service business, providing an additional, low risk and likely
repeated revenue stream over a long period of owner (...)
Excerpt related to
field management service software:
Improved service management boosts revenue from both service offerings and new product sales, while improved customer service
and enhanced offerin...
Published:
2005-08-02
-
Abstract:
TEC's P.J. Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visionary. Founded in 1999, Servigistics, initially a service parts planning and optimization (SPP/O)
specialist, has become a full-fledged service lifecycle manag (...)
Excerpt related to
field management service software:
TEC's PJ Jakovljevic runs down the history of Servigistics, a service lifecycle management (SLM) platform provider, and
interviews its chief visi...
Published:
2011-04-08
-
Abstract:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major concern is whether off-premise applications can support complex, global organizations on a constant
basis and on strict service level agreements. (...)
Excerpt related to
field management service software:
Software-as-a-service solutions often cannot provide that final twenty percent or so that differentiates a company from its
competitors. Of major ...
Published:
2007-01-12
-
Abstract:
Product Lifecycle Management (PLM) addresses the full lifecycle of a product. The focus of most of the current PLM solutions,
however, does not make the most of the value available from servicing products after they have been sold. Service Lifecycle
Management (SLM) promises valuable business benefits (...)
Excerpt related to
field management service software:
... that offer products that support SLM, or Service Process Management
(SPM) as ... capabilities required are "Call Center" and "Field Service"
applications. ...
Published:
2003-06-11
-
Excerpt related to
field management service software:
... cost burden to asset maintenance as a business has created new software support requirements
and modern EAM and field service management (FSM) software
suites. ...
Published:
2010-03-16
-
Excerpt related to
field management service software:
... parts and field workforce management. In other words, the company is
the only software vendor that targets the post-sale (aftermarket) service market with a
...
Published:
2008-12-23
-
Abstract:
This note is intended to provoke thought regarding some of the dramatic incidents that occurred in the field of asset management
in 2003, as well as address some of their more immediate consequences and ramifications of changing societal attitudes regarding
the failure of physical assets. In particular i (...)
Excerpt related to
field management service software:
... understood by those outside of the field of asset ... the vast range
of product and service "solutions" that ... focused on appealing to this management
concern over ...
Published:
2003-12-18
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Abstract:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and internationally, as well as the full range of federal contractors and project-focused enterprises. (...)
Excerpt related to
field management service software:
Deltek uses a wealth of standalone and bundled modules to target various markets, including professional services firms both
domestically and inte...
Published:
2006-07-13
-
Excerpt related to
field management service software:
... independent best-of-breed software companies, become ... incoming call
to field service, parts requisitioning, entitlement management, and contract
...
Published:
2011-04-04
-
Abstract:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground
by offering services for inventory and collaborative planning. (...)
Excerpt related to
field management service software:
Major vendors are noting the growing demand for software as a service. However, smaller providers are forging new ground by
offering services for ...
Published:
2006-03-16
-
Abstract:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To meet these challenges, heavy investments have been made in extensive spare ad replacement parts networks. (...)
Excerpt related to
field management service software:
The quintessential business challenge is to minimize downtime on assets while minimizing the cost of spare and replacement
parts inventory. To mee...
Published:
2005-07-30
-
Excerpt related to
field management service software:
... systems (ie, not necessarily only in field service) entitled “Integrated
Workforce Management (WFM) Platforms: Fact or Fiction?”. The software vendor whose ...
Published:
2011-01-10
-
Abstract:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is designed to be delivered as a service, security is better, rich user interfaces are available, and it has
greater interactivity. (...)
Excerpt related to
field management service software:
Though born from the ashes of traditional hosting models, software as a service differs fundamentally from its predecessors.
Its software is desig...
Published:
2006-03-15