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Documents related to » big leap data center


Automating Your Call Center Feedback
Automating Your Call Center Feedback. Solutions and Other Documents to Characterize Your Buy, In Relation To Automating Your Call Center Feedback. Almost everyone has had a bad call center experience—due to long queues, ineffective interactive voice response (IVR) systems, or an agent who doesn’t communicate well. After, the story is told over and over to friends, warning them about doing business with

BIG LEAP DATA CENTER: find they receive the biggest benefit for the cost by choosing the automated solution. Why is Automated the Better Solution? For starters, any time an agent spends taking feedback, is time taken away from making new calls. That’s time spent on a customer who’s already been served, as opposed to a new call. If meeting call quotas are important, the lost time on feedback can hurt. Automated solutions can give time back to agents and new customers. Another negative to agent-driven feedback systems is
8/3/2009 3:19:00 PM

Achieving a Successful Data Migration
Achieving a Successful Data Migration. Solutions and Other Software to Delineate Your System and for Achieving a Successful Data Migration. The data migration phase can consume up to 40 percent of the budget for an application implementation or upgrade. Without separate metrics for migration, data migration problems can lead an organization to judge the entire project a failure, with the conclusion that the new package or upgrade is faulty--when in fact, the problem lies in the data migration process.

BIG LEAP DATA CENTER:
10/27/2006 4:30:00 PM

Building the Small Contact Center
Building the Small Contact Center.Solutions and Other Documents to Characterize Your Purchase, In Relation To Building the Small Contact Center. Until recently, customer interaction technologies were often considered too complex and costly for all but the largest businesses to justify. But today that picture has changed. Encouraged by declining technology costs and changing customer expectations, and pressured by competition, small and midsized companies are investing in key customer service building blocks, such as contact centers.

BIG LEAP DATA CENTER: To compete with these big players, smaller companies need similar systems - and now they re available. Does Size matter? Although managing the customer relationship affects almost every part of a business, it often finds its focal point in the contact center. Whether located in a single room or distributed across multiple locations, the contact center bears a primary responsibility for maintaining and enhancing the quality of the customer s sales and service experience. For the purpose of this paper, we
8/15/2006 8:59:00 PM

Call Center Buyer’s Guide
Call Center Buyer's Guide. Read White Papers and Other Software for Your Analysis Related to the Call Center Buyer's Guide. A call center can be so much more to your enterprise than a costly necessity. By carefully selecting an on-premise contact center solution, your company can boost revenues, retain customers, and discover customer service strengths and weaknesses in the long term. But before making a purchase, do you have the information you need about your current situation? Find out what to ask before you buy.

BIG LEAP DATA CENTER:
11/13/2007 5:13:00 PM

Bolstering the Call Center with Service Resolution Management Processes
Integrated customer relationship management and call center solutions (sometimes referred to as service resolution management) have, despite initial glitches, reportedly helped some service companies realize remarkable returns on investment in addition to improved customer satisfaction rates.

BIG LEAP DATA CENTER: customer relationship management, CRM, call center solutions, knowledge management, KM, service resolution management, SRM, customer service, support and service, product specifications, technical support, billing questions, pricing and policy information, automated response system, contact channel, computer-telephony integration, CTI, call routing, self-service technologies, natural language search engines, guided navigation, user forums, integrated voice response, IVR, help desk, service resol.
9/4/2009

How to Do It Right: Setting Up an Offshore Development Center
Although IT outsourcing can result in cost savings of up to 60 percent, you’re not as likely to see that return if you don’t have an offshore development center (ODC). This team of programmers and developers, hand picked to complement your skill-set and culture, works on your behalf at the service provider’s site, and can be a seamless extension of your IT department. Learn more about the benefits of setting up an ODC.

BIG LEAP DATA CENTER:
5/6/2008 4:33:00 AM

Data Center Projects: Project Management
Data Center Projects: Project Management. Find Free Blueprint and Other Solutions to Define Your Data Center Project In Relation To Project Management. In data center design projects, flawed management frequently leads to delays, expense, and frustration. Effective project management requires well-defined responsibilities for every manager, tight coordination among suppliers, well-defined procedures for managing change, and consistent terminology. Learn how enforcing these requirements can help your company achieve an efficient process with a predictable outcome.

BIG LEAP DATA CENTER: avoid dropped handoffs and ambiguous responsibility. Such problems are not necessarily due to flaws in the activity of the parties involved, but rather to the lack of an overarching, shared process guiding all parties as a management team, clarifying accountability and communication. As data center build and upgrade projects move away from art and more toward science, project management must be re-examined using the same principles as the rest of the process. Just as the steps of the project work should
12/4/2008 10:45:00 AM

More Data is Going to the Cleaners
WESTBORO, Mass., November 29, 1999 - Ardent Software, Inc. (Nasdaq: ARDT) today announced a strategic partnership with Firstlogic, Inc., the developer of i.d.Centric data quality software that helps companies cleanse and consolidate data in database marketing, data warehousing, and e-business applications. Under the partnership agreement Firstlogic will develop and support a link between its customer data quality tools and Ardent's DataStage Suite.

BIG LEAP DATA CENTER: software data quality, data cleansing tool, data cleansing, cass software, buy data, address correction software, address cleansing, firstlogic, address scrubbing, validate address, deduping software, merge purge software, data profiler, data profiling tool, data cleaning software, data hygiene, address correction, data quality tools, address verification software, direct mail software, address cleansing software, deduplication software, ascential, global address, data warehouse vendors, ascential etl, trillium software, address standardization software, data cleansing software, data quality .
12/1/1999

Infor s Big Data Cloud in the Sky » The TEC Blog
Infor s Big Data Cloud in the Sky » The TEC Blog TEC Blog     TEC Home     About TEC     Contact Us     About the Bloggers     Follow TEC on Twitter    RSS   Discussing Enterprise Software and Selection --> Fast, Accurate Software Evaluations TEC helps enterprises evaluate and select software solutions that meet their exacting needs by empowering purchasers with the tools, research, and expertise to make an ideal decision. Your software selection starts here. Learn more about TEC s

BIG LEAP DATA CENTER: amazon redshift, bi, big data, Cloud, ERP, industry watch, infor, infor 10x, infor ion, infor mingle, infor sky vault, inforum 2013, sap hana, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
02-05-2013

Data Discovery Applications » The TEC Blog
Of Business Blog Retail s BIG Blog Service Matters Siemens PLM Software Blog Sixteen Ventures SaaS blog Software as Services Software Safari Blog Sourcing Innovation blog Spend Matters Stefano Demiliani s blog on Microsoft Strategic HCM blog Strategic Service Management blog Supply Chain Matters blog Talent Management Blog The Altimeter The Applicator The Business Impact of IT The Enterprise Systems Spectator The ERP Graveyard Blog The Infor Blog Ventana Research Wise Analytics Featured Author Program

BIG LEAP DATA CENTER: analytics, bi, Business Intelligence, Cognos Insight, data discovery, data discovery applications, endeca, Inetsoft, Lyza, PowerPivot, QlikView, style intelligence, Tableau, TIBCO spotfire, visual intelligence, webfocus visual discovery, TEC, Technology Evaluation, Technology Evaluation Centers, Technology Evaluation Centers Inc., blog, analyst, enterprise software, decision support.
17-08-2012

Data Mart Calculator
Need a model to help calculate an estimate of manpower needs by role, timeline, and labor cost to build a data mart based on user-supplied variables? Here’s a calculator that provides two estimates. The first is based on using the traditional “develop by committee,” and the second on developing the same data mart at the developmental level. The model needs minimal input and can be changed to fit your needs. Find out more.

BIG LEAP DATA CENTER:
5/22/2009 11:18:00 AM


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